eTek IT Services, Inc. · 16 hours ago
BA with Production Support Analyst - W2 Contract
United States
Contract
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesConsultingInformation Technology
Hiring Manager
Shrwan Dogana
Insider Connection @eTek IT Services, Inc.
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Responsibilities
Collaborate with numerous applications teams to monitor systems, applications, processes to meet the availability goals and to ensure highest levels of customer satisfaction.
Work with multiple teams to coordinating issue resolution to ensure problems are worked and tracked timely
Coordinate Month-End activities across multiple teams
Risk identification, management, mitigation and reporting
Required to be on call support 24x7 as needed on a rotation basis.
Participate in infrastructure maintenance and application releases.
Maintain system support documentation.
Provide audit support at the train level, to include working with application teams to provide requested materials.
Responsible for various aspects of event, incident, problem and change management.
Adhere to all established methodologies, standards, and guidelines.
Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners.
Qualification
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Required
Bach Degree or Equivalent
Experience working as an Analyst in a complex environment for 5+ years
Basic financial background
Strong experience working with large, complex ecosystems
Experience in an IFP, Medicare or Medicaid space or environment
Experience analyzing data: data trends and tracking of data
Understanding of delivery process via SAFE/AGILE methodologies
Work experience working with cross-functional teams to monitor processes and resolve issues
Experience working with the business team; must be able to effectively manage some strong personalities
Ability to effectively communicate and collaborate - ability to work and communicate with business partners and technology teams
East Coast based team member or team member willing to work ET hours
Evening and weekend work is required on an as needed basis
Competent, self-starter with ability to identify and bring forward ideas to improve the overall support of Medicare/IFP platform
Excellent communication skills, both verbal and written; comfortable communicating with all levels of the company to include Senior Leadership
Proven success with achieving highest levels of customer satisfaction
Knowledge of SQL queries: how to read them & analyze them
Demonstrated team player skills to achieve organization goals
Possess reasoning and decision-making skills in a fast-paced environment
Demonstrated ability to manage multiple tasks with excellent attention to detail
Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful
Preferred
SQL – no SQL being a dealbreaker
Financial/reporting/healthcare background
Technical background is a plus – this will allow them to better understand the process, as well as help troubleshoot issues, suggest enhancements, and implement tools to better stabilize this space
Company
eTek IT Services, Inc.
Careers at eTek IT At eTek IT Information Technology, we know that work means more to you than just a paycheck.
51-200 employees
H1B Sponsorship
eTek IT Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (50)
2021 (62)
2020 (100)
Funding
Current Stage
Growth StageLeadership Team
Sudheer Chakka
President/CEO
Company data provided by crunchbase
