Discover Financial Services · 14 hours ago
Bank Fraud Customer Service PM Shifts
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Responsibilities
Responsible for resolving cardmember inquiries regarding a fraud or security related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc.
Takes incoming calls and referrals from other departments, and may make outbound calls at times.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills.
Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.
Ensures proper follow-up or escalation of account based on call outcome.
Makes outbound calls to verify account activity with the customer.
Qualification
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Required
H.S. Diploma or GED
1+ years Call Center / Customer Service
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator
Ability to communicate verbally
Ability to communicate in written form
Minimum of 100 MBPS download/10 MBPS upload speed from your internet provider
A wired connection is required
Primarily remain in a stationary position
No required movement about the work environment to complete the major responsibilities of the job
Primarily performed indoors in an office setting
Benefits
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Company
Discover Financial Services
We are Discover. As one of the most recognized brands in U.S.
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-02-19Acquired
2007-06-22IPO
Recent News
Payments Dive
2024-10-25
bloomberglaw.com
2024-10-23
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