Prodware Solutions ยท 5 hours ago
Banking - Customer Service Representative
United States
Contract
Remote
Entry Level
Maximize your interview chancesConsultingInformation Technology
Hiring Manager
Harish Kumar
Insider Connection @Prodware Solutions
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Responsibilities
Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
Ensure adherence to established call procedures and customer service standards.
Provide accurate information and solutions to customer inquiries in a professional manner.
Ensure high levels of accuracy and attention to detail in every customer interaction.
Work with supervision on standard tasks, and handle special tasks with general guidance.
Maintain a high level of accuracy when addressing customer concerns.
Qualification
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Required
Strong ability to communicate effectively with clients and provide high-quality customer service.
Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
Excellent customer service skills with the ability to manage multiple types of inquiries.
Ability to follow structured processes and maintain high accuracy levels.
Strong verbal communication skills and professional telephone etiquette.
Ability to work under supervision and follow established guidelines.
Preferred
Experience in financial services or call center operations is a plus.
Company
Prodware Solutions
Prodware Solutions provides IT consulting services and oracle JD Edward solutions.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Abhinav Mittal
Co-Founder & EVP
Sohil Kothari
Founder and Managing Partner
Company data provided by crunchbase
