Boldyn Networks · 1 day ago

Banner Analyst

Georgia (Remote)

Full-time

Remote

Mid Level

$68K/yr - $89K/yr

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Comp. & Benefits

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Responsibilities

Provide technical support for Banner ERP modules (Student, Faculty, HR, Payroll, Finance, Financial Aid) with a focus on troubleshooting routine issues and assisting in module performance improvements. Success is measured by maintaining 90% uptime and resolving support requests within standard timeframes.

Assist in analyzing and documenting business processes. Work with senior team members to identify opportunities for improvement, contributing to the successful implementation of enhancements that increase process efficiency by 10%.

Resolve 75% of technical issues related to the Banner ERP system independently, escalating more complex issues as needed. Adhere to standard SLAs for ticket resolution, contributing to overall team success in maintaining system stability.

Develop and maintain SQL scripts for data extraction and reporting. Complete assigned tasks on time, ensuring that all reports are accurate and meet department needs. Collaborate with senior team members on more complex integrations.

Write and maintain detailed technical documentation under the guidance of senior staff. Ensure documentation is up to date within 14 days of system changes, aiming for 90% compliance with established standards.

Work with various departments to understand needs and provide basic Banner ERP solutions. Achieve an 85% satisfaction rate based on end-user feedback, contributing to department goals for successful solution delivery.

Support data integrity efforts by running regular data checks and assisting in identifying discrepancies. Work with senior colleagues to ensure 100% adherence to data security protocols and assist with audits as needed.

Conduct user training on system functionalities and provide ongoing support. Aim to reduce support tickets from trained users by 15% within 6 months of training, focusing on foundational skills development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Banner ERPSQL scriptingTechnical writingBusiness process analysisReport writingData integrityPLSQL developmentWeb servicesHTMLJavaScriptReactHigher education processesBanner ERP certification