Mitratech · 1 day ago

Benefit Advisor II

United States

Full-time

Remote

Entry, Mid Level

$63K/yr - $72K/yr

2+ years exp

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Responsibilities

Provide health, welfare, and retirement benefits best practice and compliance guidance to U.S.-based small-and-medium sized businesses - based on knowledge, research, and professional experience.

Consult with customers over the phone and in writing to help them address their benefits inquiries, in a timely, clear, and easy-to-understand manner.

Support client calls in accordance with scheduled daily phone time following an internal triage and transfer process on a broad range of benefits-related topics.

Research best practices and compliance implications of benefits issues, ensuring quality and relevance of responses to customer inquiries.

Adhere to service level expectations regarding response times and adapt to varying levels of volume, reprioritizing work as appropriate.

Establish credibility and trust with customers.

Collaborate and build trusting relationships with colleagues across Mitratech to constantly improve workflows, tools, and content in support of company goals and elevating the client experience.

Serve as formal or informal mentor to new Coordinator hires.

Proactively identify and engage in continuing education focusing on identified required baseline knowledge areas.

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Employee benefits expertiseWelfareRetirement benefitsGBA certificationCustomer service skillsERISAACACOBRAHIPAACafeteria plansMS Office proficiencySharePoint proficiencySlack proficiencyPHR certificationSHRM-CP certificationBenefits documentation experienceThird-party service delivery experience

Required

Strong customer service skills: ability to translate complicated topics and regulations into real-world and actionable client communication that is easy to understand.

Proven experience in an applied environment, such as: 2+ years of experience working in the employee benefits field, focusing on health, welfare, and retirement benefits in benefits administration and compliance for employer groups; or 2+ years of experience acting as an external advisor, such as Mineral or some equivalent combination of the above.

General understanding of rules and federal laws that apply to the field of health, welfare, and retirement benefits including, but not limited to ERISA, the Affordable Care Act, COBRA, midyear event change rules applicable to HIPAA and cafeteria plans, and benefit eligibility determination for active employees and those on leave.

GBA certification required within twelve months of hire if not GBA certified upon hire.

Ability to see the 'big picture', while working within the details.

Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.

High level of discretion and ability to maintain client confidentiality.

Excellent interpersonal communication (written and oral).

Ability and willingness to become fluent in using a variety of productivity software applications including MS Office & SharePoint, Slack, and our proprietary case management system.

Ability to independently troubleshoot basic technical and software issues with available resources.

Strong Internet navigation and research skills.