Be an early applicantLess than 25 applicants

Company

Conduent · 13 hours ago

Benefits Administration Svcs Associate II

United States

Full-time

Remote

Entry Level

$31K/yr - $39K/yr

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Responsibilities

Improves participant decision-making process by advising participants on plan provisions.

Responds to client-specific inquiries, including telephone and web correspondence.

Completes transactions related to customer inquiries with limited supervision.

Meets timeliness and accuracy standards.

Documents calls by creating detailed notes in the case management system.

Completes callbacks in a timely manner and escalates as appropriate.

Adheres to call center metrics and guidelines within established procedures.

Explains the appropriate participant forms and provides guidance on completion.

Performs other duties as assigned.

Complies with all policies and standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data organizingCoordination skillsVocational trainingLicensesOperational processCustomer inquiries

Required

Performs business support or technical work, using data organizing and coordination skills.

Performs tasks based on established procedures.

In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Expands skills within an analytical or operational process.

Maintains appropriate licenses, training, and certifications.

Applies experience and skills to complete assigned work.

Works within established procedures and practices.

Works with a moderate degree of supervision.

Developed skills in a range of processes, procedures, and systems.

Supports the achievement of company goals by integrating teams for the best outcome.

Impacts a team through quality of services and information provided.

Follows standardized procedures and practices and receives moderate supervision and guidance.

Has no supervisory responsibilities.

Manages own workload.

Ability to problem solve, self-guided.

Evaluates issues and solutions to provide the best outcome for the client and end-users.

Exchanges information and ideas effectively.

Improves participant decision-making process by advising participants on plan provisions.

Responds to client-specific inquiries, including telephone and web correspondence.

Completes transactions related to customer inquiries with limited supervision.

Meets timeliness and accuracy standards.

Documents calls by creating detailed notes in the case management system.

Completes callbacks in a timely manner and escalates as appropriate.

Adheres to call center metrics and guidelines within established procedures.

Explains the appropriate participant forms and provides guidance on completion.

Performs other duties as assigned.

Complies with all policies and standards.

Benefits

Health insurance coverage

Voluntary dental and vision programs

Life and disability insurance

A retirement savings plan

Paid holidays

Paid time off (PTO) or vacation and/or sick time

Company

Conduent

Glassdoor

3.2

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them.

Founded in 1998