Rippling · 4 hours ago

Benefits Enrollment Specialist, Insurance Operations

San Francisco, CA

Full-time

Remote

Mid Level

$64K/yr - $94K/yr

3+ years exp

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Responsibilities

Act as the primary point of contact for our customers, insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments

Root cause complex issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience

Communicate with stakeholders throughout the duration of assigned projects

Manage complex escalations and issues

Qualification

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Customer-facing operationsInsurance experienceBenefits experienceProject managementSaaS experience

Required

3+ years of experience in a customer-facing operational role, such as implementation, support, or operations with insurance and benefits experience required.

Strong communication skills (written and verbal)

Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution

Strong problem solving, research and conflict resolution skills