State of Vermont · 4 hours ago

Benefits Programs Specialist - Limited Service

Waterbury, VT

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Responsible for paying General Assistance hotel bills.

Accurately process payments to hotels using an internet-based bill-paying system.

Develop proficiency and consistently meet daily bill-paying targets while maintaining accuracy.

Use critical thinking skills to evaluate bills for payment.

Qualification

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Specialized softwareBasic computer skillsArithmetic computationComplex instructions comprehensionData entryAccurate documentationClient services knowledgeInductive reasoningDe-escalation skillsHuman services knowledgeFinancial field knowledge

Required

Three (3) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.

Bachelor's degree in a human service or financial field.

One (1) year or more of experience as a Benefits Programs Specialist Trainee.

Knowledge of and ability to apply basic computer skills.

Ability and skill in arithmetic computation.

Ability to learn and use specialized computer software.

Knowledge of public and private agencies providing client services.

Ability to maintain accurate and detailed documentation necessary to support determination.

Ability to comprehend and apply complex instructions and program regulations.

Ability to grasp detailed and complex concepts to include strong deductive and inductive reasoning skills.

Ability to communicate effectively both orally and in writing to varying levels of mental capacities, education levels and disabilities.

Ability to de-escalate highly charged situations and work in a fast-paced environment.

Ability to perform job duties within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation.