Nationwide · 19 hours ago
BGA Underwriting Manager
Grandview Heights, OH
Full-time
Remote
Mid, Senior Level
$106K/yr - $158K/yr
10+ years exp
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Responsibilities
Leads and provides oversight to team roles and responsibilities while creating a highly engaged culture. Forward facing; handles performance of customer satisfaction, interaction quality and relationships. Focuses on maintaining relationships both internally and externally. Establishes practices for quality, production standards, relationship management, delivering on customer requests and schedule to adhere to compliance guidelines.
Participates in, sponsors or owns major projects, leads the activities and staff providing guidance to supporting departments on team - assists in identifying and establishing relationship management guidelines and operational improvements that advance delivery of services to customers aligned with industry and regulatory requirements. Projects often include industry wide committees and involvement of key internal and external partners.
Hires qualified and highly engaged underwriters. Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable of the industry, competition and regulatory environment. Promotes industry training and involvement in related organizations.
Owns the service relationships requiring a high level of technical expertise, and high touch, highly satisfied relationships are crucial for client and asset retention. Helps build and strengthen relationships through presentations, intermediaries and/or direct contact. Partners closely with Sales to ensure overall satisfaction with Nationwide. Develops staff to find ways to deepen Nationwide relationships and build additional sales opportunities for our Sales partners.
Supervises activities to ensure clients are served timely and meets/exceeds quality standards. Responds to and resolves service issues and calls from Sales, firms, producers, and customers. Works with internal/external partners to ensure resolution. Works with various back office and internal departments to advocate for their relationships.
Handles the implementation of all enacted state and federal regulations for products and procedures; ensuring Operations is prepared and informed of audits/regulatory/legislative changes in a timely manner. Partners with appropriate teams or individuals for the coordination of responses to regulatory matters.
Uses outside-in approach and services as the "voice of the customer" in driving improvement opportunities. Leads the staff that takes audit recommendations and calibration sessions through the continuous improvement model. Identifies key opportunities for processes and procedures to be improved and aligned to ensure consistency and adherence to regulatory requirements including improvements outside of their own teams. Identifies key process and/or technology needs.
Manages expenses to the established budget and finds opportunities and implements solutions to streamline process and reduce operating expenses. Participates in annual budget process to ensure adequate staffing and funding for providing outstanding levels of service. Makes decisions that support those budget goals through proper staffing, requirements management, utilization of third-party services and contractors, fosters the accelerated underwriting process, and holds associates accountable to production and quality standards.
Receives customer concerns from field and sales partners to renegotiate the underwriting decision and is responsible for mentoring and developing the Underwriter.
Handling up to $10,000,000 for life, up to $1,000,000 sign off for morbidity underwriting, and sign off authority for exceptions on Intelligent Underwriting.
Qualification
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Required
Bachelor’s degree or equivalent work experience
Ten years of life underwriting experience
Five years of leadership experience in a formal or informal capacity
Validated technical underwriting ability to receive, evaluate and underwrite on a medical or non-medical basis
Extensive knowledge of life underwriting principles and practices, including basic contract law
In-depth knowledge of anatomy, physiology, pathology, medical and non-medical risks related to life insurance
Interpretation of attending physicians' reports, medical examinations and medical test results
In-depth understanding of financial underwriting, as it pertains to life insurance
Knowledge of processing and information systems which support underwriting and new business submission
Knowledge of underwriting design and project management
Knowledge of handling and interpreting underwriting results
Effective team leadership and management skills
Strong communication skills and ability to present externally
Relationship building skills
Ability to deal with ambiguity in a flexible and responsive manner
Maintains comfort with uncertainty, risk, and challenge
Ability to make difficult decisions and suggest alternative solutions
Consistently draws upon appropriate perspectives and resources
Ability to negotiate skillfully in difficult situations, with both internal and external groups
Possesses a proactive orientation, characterized by clear vision
Anticipates likely developments and implications and informs, motivates and can document breakthrough strategies, as they relate to underwriting issues
Preferred
EKG Certification
FLMI and FALU certifications
Participation in, or attainment of, professional/technical studies or designation such as the Chartered Life Underwriter (CLU) and Fellow of Life Management Institute (FLMI)
Obtainment of AALU designation
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Fowler
Chief Technology Officer
Ramon Jones
Executive Vice President and Chief Marketing Officer
Recent News
2024-11-08
Google Patent
2024-11-08
Company data provided by crunchbase
