Be an early applicantLess than 25 applicants

Company

Optum · 5 hours ago

Bilingual (English / Spanish) Senior Customer Service Representative - National Remote

Dallas, TX

Full-time

Remote

Mid, Senior Level

$16.54/hr - $32.55/hr

2+ years exp

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Responsibilities

Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re - billing insurance companies and general customer concerns

Process adjustments, refunds, transfer bills, mail returns and perform manual sales

Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices

Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution

Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed

Ability to perform all aspects of billing customer service as needed

May be a certified Medical Coder and / OR involved in medical coding

Thorough navigation of both Quest Billing System and the web

Maintain all Compliance and HIPAA regulations at all times

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual fluency in EnglishSpanishCustomer service experienceMedical terminology experienceBilling processesWindows PC applicationsPrior health care experienceTrainConflict management skills

Required

High School Diploma / GED

Must be 18 years of age or older

2+ years of customer service experience OR experience in a medical office, health care call-center OR office setting analyzing and solving customer problems

Bilingual fluency in English and Spanish

Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Ability to train for the first 6-weeks between 9:00 AM - 05:30 PM EST from Monday - Friday

Ability to work Monday - Thursday 11:30 am - 8:00 pm and Friday 10:30 am - 7:00 pm

Preferred

Prior health care experience

Medical terminology experience

Knowledge of billing / finance and eligibility processes, practices, and concepts

Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor

3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10,001+ employees

https://www.optum.com/

H1B Sponsorship

Optum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2023 (470)

2022 (822)

2021 (646)

2020 (458)