S3 Shared Service Solutions, LLC ยท 2 days ago
Bilingual (Spanish) Member Service Representative - Remote
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BankingFinancial Services
Insider Connection @S3 Shared Service Solutions, LLC
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Responsibilities
Answer s phone calls and utilize s knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers .
Complete s required member verification, review s accounts, relay co mpany and credit union policy/ procedures, and communicate s with management or other S3 teams/departments as needed to remedy member service issues in a remote environment .
Handles calls related to all career path queues including digital, cards, and loan s and processes related transactions.
Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed.
Correspond s with other departments and management through email for additional requests or research.
Additional job - related projects and duties as assigned by management.
Qualification
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Required
Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred)
Excellent written and verbal communication
Thrives in a fast-paced customer service environment
Must be highly organized and detail oriented
Ability to work independently and prioritize work effectively
Ability to navigate and utilize multiple platforms/computer software simultaneously
Works well in a structured and procedure driven position
Preferred
6 months of experience in customer service
Experience in a remote work environment with dual monitors
Benefits
Group medical, dental, and vision coverage insurance
Generous Paid Time Off
Up to 11 Paid Holidays Per Year
401(k) With Employer Match and Discretionary Contribution
Employee Referral Program
Wellness Programs
Peer-to-Peer Recognition Program
Company
S3 Shared Service Solutions, LLC
S3 Shared Service Solutions is a banking firm that provides financial and banking services.
Funding
Current Stage
Late StageLeadership Team
Mike Scully
Chief Executive Officer
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