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Company

HGS - Hinduja Global Solutions · 20 hours ago

Bilingual (Spanish & English) Customer Service Representative

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

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Responsibilities

Communicate with customers through inbound calls, outbound calls and email channels in both Spanish and English language

Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions

Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information

Document customer needs, interactions and outcomes in the appropriate tool or system

Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual SpanishBilingual EnglishCustomer service experienceTroubleshooting issuesAndroid appsIOS appsExceptional communication skills

Required

You’re at least 18 years of age

You have the ability to write and speak Spanish and English fluently.

You have a High School Diploma or equivalent

You have at least 6 months of customer service experience and you understand the value of coaching / feedback

You have experience troubleshooting issues and understand the importance of owning the resolution for the customer

Demonstrate a caring, supportive and friendly nature in every interaction

You’re computer savvy, comfortable sitting at a desk and working with multiple monitors

You’re familiar with Android and IOS mobile applications

You’re results oriented and comfortable providing customers with recommendations and solutions

Benefits

Bonuses

Access to 50% of your earned income before pay day

Best in class medical, dental, vision benefits

Tuition Reimbursement

Refer-A-Friend bonuses

Employee assistance programs

Flexible Schedule Options

Career advancement in a fast growing organization

People focused environment where you’ll make lifetime connections and friendships

Company

HGS - Hinduja Global Solutions

Glassdoor

3.4

A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.

Founded in 2000

Bangalore, Karnataka, IND

10001+ employees