Thyme Care · 3 hours ago

Bilingual Administrative Assistant- (Remote)

United States

Full-time

Remote

Entry Level

$19.23/hr - $19.23/hr

1+ years exp

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Responsibilities

Handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team.

Providing administrative support by generating member reports and data entry.

Completing training and becoming familiar with Thyme Care tools, processes, and expectations after the first three months.

Comfortably following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.

Generating daily member reports and assisting with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences.

Providing inbound telephonic, text, fax, and email support for our members.

Identifying and triaging a member's needs to connect them with our Care Teams for clinical support and care coordination.

Sending weekly surveys to our members.

Scheduling patient and provider calls and case conferences, as needed.

Contributing to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Telephonic supportBilingual (English/Spanish)Data entryGoogle SuiteElectronic health recordsComfort with ambiguity