Be an early applicantLess than 25 applicants

Company

Gainwell Technologies · 5 hours ago

Bilingual Call Center Representative - Remote Florida

Florida, United States

Full-time

Remote

Entry Level

$29K/yr - $42K/yr

2+ years exp

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Health CareInformation Technology

H1B Sponsor Likely

Hiring Manager

Lynette Sisley

Insider Connection @Gainwell Technologies

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Responsibilities

Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.

Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.

Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.

Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual proficiencyCustomer service experienceHelp desk softwareMicrosoft Office applications

Required

Bilingual proficiency in English and Spanish is required

2 or more years of customer service experience in any industry

Knowledge of basic help desk software, computer software and Microsoft Office applications

Strong problem-solving skills to bring inquiries to effective resolution

Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally

Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Generous, flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and technical development academies

Company

Gainwell Technologies

Glassdoor

3.2

Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.

Founded in 2009

Irving, Texas, USA

10001+ employees

https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (37)

2022 (101)

2021 (55)

2020 (2)