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Company

Fullsteam · 3 hours ago

Bilingual Chargeback Specialist (English/French)

United States

Full-time

Remote

Entry Level

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PaymentsSoftware

Growth Opportunities

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Responsibilities

Research chargeback disputes and build cases to recover funds for merchants.

Validate data from other sources and ensure an appropriate course of action is being pursued.

Do the above with a love for both speed and accuracy.

Monitor and report transactions for fraudulent activity.

Pull and load data from disparate sources.

Ability to take initiative and develop approaches for solutions.

Partner with clients to effectively resolve issues through phone (primary channel), email and ticketing system.

Answer questions and help both Portfolio company support, and clients navigate through the chargeback process.

Provide support & guidance to support teams across Fullsteam customer base that use our tools.

Communicate thoughtful, customized solutions that help clients.

Collaborate with internal teams and portfolio company support teams to identify opportunities to reduce chargebacks.

Show composure, resilience and flexibility as customer needs evolve and ticket volume changes.

Utilize the internet and multiple research tools when necessary.

Use multiple systems, applications, and procedures to accurately resolve chargeback issues.

Communicate verbally and in writing with portfolio companies, clients, and acquiring bank to research and dispute issues.

Resolve escalated issues within published timeframes.

Enhance organizational reputation by meeting or exceeding published service quality metrics.

Cross train to support other functions within the department as business needs require.

Perform other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual in FrenchChargeback experienceMicrosoft Office

Required

Must be fluent in speaking and writing in both French and English.

Must have chargeback experience.

Sound judgment, strong problem solving and analytical skills.

Solid organizational and time management skills.

Must have good Microsoft office skills with a working knowledge of Word and Excel.

Ability to analyze information, think through difficult problems, and make critical decisions based on limited information.

Ability to work quickly and accurately.

Excellent communication skills, both written and verbal.

Communicate effectively with customers to identify needs and provide solutions.

Detail oriented and results driven.

High motivation and attention to detail.

Efficiency and attention to take ownership of actions and initiative.

Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals.

Preferred

Experience in chargebacks or in the payments industry preferred.

Company

Fullsteam

Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.

Founded in 2018