First Help Financial · 1 day ago

Bilingual Collections Associate (Portuguese)

Needham, MA

Full-time

Remote

Entry Level

$19.47/hr - $19.47/hr

1+ years exp

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Responsibilities

Provide customer service regarding collection issues in heavy traffic call center

Responsible for opening clients' complaints

Deescalate customer issues and escalate to appropriate manager if needed

Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances

Meet defined department goals and activity metrics

Daily / weekly reporting to direct supervisor

Provide pay off quotes to dealers and customers

Contact repossession agents as necessary

Provide written account information as request by customers

Qualification

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Collections experienceFluent in PortugueseTask-oriented mindset

Required

Demonstrated historical career stability

Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives

Fluent in Portuguese

High school diploma or GED equivalent required

Minimum of 6 months of Collections experience or 1 year of related customer service experience

Detail-conscious and task oriented mindset

Commitment to excellent customer service to our customers and dealer partners

Excellent written and verbal communication skills