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Company

Pair Team · 4 hours ago

Bilingual Community Engagement Specialist (Remote Flexible, Spanish Speaking)

Los Angeles, California

Full-time

Remote

Entry Level

$22/hr - $25/hr

1+ years exp

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Responsibilities

Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations

Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches

Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program

Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system

Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program

Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners

Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities

Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process

Provide consistent updates on funnel stages including delays and blockers

Proficiency in all additional internal/external technology tools utilized for the position

Qualification

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Bilingual (English/Spanish)Outreach CampaignsMetric-driven ExperienceCustomer Service SkillsProblem-solving Attitude

Required

You are physically located in or near Los Angeles, California

Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations

Virtual Ops requires a quiet, HIPAA compliant and internet connected space

1+ year of experience working in a metric or quota-driven environment

Dedicated to working within and improving the community you are part of

You are results driven with a proven track record of exceeding performance indicators

Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish

You have strong technical skills and comfort with utilizing multiple technology platforms

A valid driver’s license and auto liability insurance

Preferred

You are a fantastic listener, skilled at 'reading people' and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask

You have experience with high volume outreach and engagement campaigns

You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care