First Help Financial · 1 day ago

Bilingual Customer Service Associate (Portuguese)

Needham, MA

Full-time

Remote

Entry Level

$19.01/hr - $19.01/hr

1+ years exp

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Responsibilities

Provide customer service regarding issues in heavy traffic call center

Responsible for opening clients' complaints

Deescalate customer issues and escalate to appropriate manager if needed

Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances

Meet defined department goals and activity metrics

Daily / weekly reporting to direct supervisor

Provide pay off quotes to dealers and customers

Provide written account information as request by customers

Answering inbound phone calls as needed

Handle transfer of ownership

Qualification

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Fluent in PortugueseFluent in EnglishCustomer service experienceTask-oriented mindsetReport writing

Required

Demonstrated historical career stability

Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives

Fluent in Portuguese and English

High school diploma or GED equivalent required

Minimum of 1 year of related customer service experience

Detail-conscious and task oriented mindset

Commitment to excellent customer service to our customers and dealer partners

Excellent written and verbal communication skills