Maximus Inc ยท 19 hours ago
Bilingual Customer Service Representative (English and Spanish): Remote near El Paso, TX
El Paso, TX
Full-time
Onsite
Entry Level
1+ years exp
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Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Track and document all inquiries using the applicable systems.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non-English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Qualification
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Required
High school diploma or GED required
0-6 months of relevant professional experience required, or equivalent combination of education and experience
Must be fluent in English and specified secondary language
Must reside in the state of Texas, AND within 70 miles of El Paso
Bilingual candidates must be able to read, speak, and write in Spanish and English fluently
Must be able to work onsite on Day 1 for equipment training
Must be able to complete classroom and on-the-job training with no time missed
Must be willing and able to work with webcam on during training and other meetings as instructed by management
Reliable, high-speed internet service
Minimum 20 Mbps download speeds
Must be a traditional, wired high-speed connection such as cable or fiber
Must be able to connect your computer directly to your modem or router via ethernet cable
Quiet and distraction-free workspace
Preferred
Customer Service experience preferred
Benefits
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities - Participate in training programs, workshops, and conferences.
Company
Maximus Inc
Maximus Inc is a company based out of 354 Edith Dr, Saint Paul, Minnesota, United States.
Saint Paul, Minnesota, US
11-50 employeesH1B Sponsorship
Maximus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (26)
2022 (48)
2021 (38)
2020 (46)
Funding
Current Stage
Early StageCompany data provided by crunchbase
