Computershare U.S. · 2 days ago
Bilingual Customer Service Representative - Full Time Remote
United States
Full-time
Remote
Entry Level
$20/hr - $21/hr
1+ years exp
Maximize your interview chancesFinancial Services
Insider Connection @Computershare U.S.
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Responsibilities
Handling incoming calls in a polite manner
Making outbound calls when necessary
Assisting customers with their inquiries
Notating account accurately
Researching for most up-to-date information
Navigate systems while engaging customer on call
Qualification
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Required
High School Diploma.
Proficient in speaking and writing in Spanish.
Able to work a 10:30am – 7pm EST shift.
Minimum 1 years experience as a call center agent.
Strong customer service professional experienced while handing customer calls.
Excellent written and verbal communication skills.
Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision while maintaining established productivity and quality standards.
Proficient with researching and resolving related inquiries.
PC Skills.
Ability to adapt effectively within a continually changing work environment.
Ability to identify and communicate process improvement to supervisor.
Ability to work independently and within a team environment.
Other duties or tasks as assigned by management.
Preferred
Experience in the finance industry preferred
Benefits
Paid parental leave
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Short and long-term disability benefits
Life insurance
Supplemental life insurance
Company
Computershare U.S.
Computershare is the world’s largest stock transfer agent that has pioneered many of the securities industry’s innovations to help companies build and maintain strong relationships with their investors, employees and customers.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Rupinder Suri
Vice President, CLO and Leveraged Loan Services
Stephanie Barton
Talent Acquisition Partner
Company data provided by crunchbase
