Accuhealth · 5 hours ago

Bilingual Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

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Health Care

Hiring Manager

Kendra Green

Insider Connection @Accuhealth

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Responsibilities

Manage large volume of inbound and outbound calls in a timely manner.

Follow communication scripts when handling different topics.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers with excellent service.

Keep records of all conversations in our call center databases in a comprehensible way.

Assist patients in basic troubleshooting of devices, replacing devices, ordering consumables, and transferring to other departments as needed.

Meet personal/team qualitative and quantitative targets.

Other duties as assigned.

Qualification

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Call Center ExperienceBilingual SpanishBilingual EnglishHIPAA Compliance