Beyond Finance · 1 day ago

Bilingual Customer Service Representative

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Above all else, provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs

Through demonstrated effective listening, analyze client problems and provide information and solutions in a timely and efficient manner

Employs strong interpersonal skills to handle difficult calls courteously and professionally

Thoroughly documents request outcomes for accurate tracking and analysis

Work efficiently and effectively to independently resolve client requests, both as a team and independently

Develops and maintains positive client relations and coordinates with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner

Operates a desktop computer to obtain and extract information; documents information, activities and changes in the CRM database (Client Relationship Management System) for client accounts

Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve client inquiries and problems

Handle a high volume of clients in a work from home call center environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center ExperienceBilingual - SpanishCRM ProficiencyCustomer Service OrientationEffective Problem SolverCommunicatorWork from Home Skills