Leading Edge Connections, LLC. · 17 hours ago
Bilingual Customer Service Representative
Tampa, FL
Contract
Remote
Entry Level
$14/hr - $15/hr
1+ years exp
Maximize your interview chancesManagement ConsultingOffice Administration
No H1B
Insider Connection @Leading Edge Connections, LLC.
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Responsibilities
Express genuine empathy and concern for your customers' issues and address as if they were your own
Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Ability to identify high-risk customer situations and escalate appropriately without hesitation
Accurately document all required information and details in the ticketing system
Respond to and resolve open issues in an appropriate timeframe
Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Qualification
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Required
1-3 years call center chat experience preferred
Must speak fluent Spanish and English
Must reside in and be authorized to work in the US
Technical experience strongly preferred, experience in Salesforce or Hubspot preferred
Strong messaging communication skills, and active listening abilities
Ability to work independently and utilize resources to resolve customer issues
Great at taking inbound calls and speaking to customers
Excellent grammar and reading abilities
Must have a High School Diploma or equivalent
Understanding of contact center support metrics and ability to implement actions for improvement
Your own computer
Processor: Intel® Core™ i5 5200 Series or greater (MUST have a 4-core processor)
Memory: 8GB on Windows 10 or higher / 10 64 bits
Screen Resolution: 1280x768 or higher (dual screens)
USB headset
NO Chromebooks, Mac products, iPads, netbooks, or any type of tablet (Must be a laptop or a desktop)
Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
Must be hardwired to router
Firewall must be enabled (Will be checked prior to allowing login to system)
Preferred
1-3 years call center chat experience preferred
Technical experience strongly preferred, experience in Salesforce or Hubspot preferred
Previous work-from-home experience preferred
Benefits
Work from home
Company
Leading Edge Connections, LLC.
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Sims
Co-Founder & CEO
Recent News
Company data provided by crunchbase
