Helpware · 4 hours ago

Bilingual Customer Service Representative TX

United States

Full-time

Remote

Entry, Mid Level

$17/hr - $17/hr

1+ years exp

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Responsibilities

Inbound & outbound calls;

Scheduling reservations for transportation to healthcare appointments;

Checking on the status of those transportation reservations;

Interaction not only with health plan members but also with transportation providers and healthcare facilities;

Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Qualification

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Inbound call center experienceMedicaid guidelinesMedicare guidelinesNEMT guidelinesHealth insurance knowledgeBasic computer literacyTeamwork ability

Required

High school diploma or equivalent

One (1) year of inbound call center experience in high call volume atmosphere

Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment

Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.

Positive and helpful attitude

Exceptional interpersonal skills and conflict resolution ability

Ability to work independently and/or with a Team

Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm

Flexible with the ability to adapt to changes in business, strategy, and technology

Ability to empathize with the Member and/or Member's guardian

Must be able to work with geographically and culturally diverse populations and personalities