Oracle · 5 days ago
Bilingual Customer Tech Support Analyst 1 - Spanish / English
Orlando, FL
Full-time
Remote
Entry Level
$19.23/hr - $38.32/hr
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Responsibilities
Be the first line of telephone contact for our customer base - You are the face of Oracle Support
Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear
Provide first-line application support for a wide range of product or systems-related service requests
Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines
Analyze, fix, and resolve customer issues, working towards the resolution at a first level within a timely manner or working with your manager or team lead to reassign to the appropriate resource or group
Take ownership of service requests (SRs)and supervise through to resolution - this includes SRs passed to other teams or external partners
Maintain good relationships with customers, collaborating closely with customers during the incident process to ensure that they are kept informed of progress
Contribute to Knowledge by actively commenting and providing feedback on KM articles.
May reproduce technical issues that customers report in a test environment to fix & resolve
Carry out other duties as reasonably requested by your line manager
Qualification
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Required
Bilingual language skills in English and Spanish
Experience using MICROS Point of Sale (POS)
Some professional IT experience
A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
Preference for fix and solving problems rather than 'plug-and-play' solutions
Network+, CompTIA A+, Cisco, or related certifications are a big plus
SQL knowledge comes in handy on the job
Customer Focus - the ability to empathize with customers to deliver excellent customer service
Solid attention to detail and accuracy
Good interpersonal skills and a great teammate - able to work as part of multi-disciplinary teams
Excellent verbal and written communication skills
Preferred
Experience in the Hotel/Hospitality or Food & Beverage industry
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
Founded in 1977
10,001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Sequoia Capital
1986-03-12IPO· nyse:ORCL
1983-01-01Series Unknown· Undisclosed
Leadership Team
Chaitanya M. Kamat
Managing Director & Chief Executive Officer
Safra Catz
CEO
Recent News
2024-11-08
The Motley Fool
2024-10-29
Company data provided by crunchbase
