ACS Benefit Services, LLC · 2 days ago
Bilingual Dental Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Confer with customers by telephone to provide information about dental services, eligibility and plan benefits
Ensure department metrics are met by call volume and minimum talk time. Call monitoring must verify the minimum number of errors and customer complaints
Remain calm when speaking with callers who may become upset
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Check to ensure that appropriate changes were made to resolve customers’ problems
Refer unresolved customer grievances to designated departments for further investigation
Documents all calls in a clear and concise manner
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials
Review dental insurance policy terms to determine whether a particular service is covered by insurance
Qualification
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Required
High School Graduate or General Education Degree (GED)
At least 2 years of related customer service experience
Bilingual – fluent in both Spanish and English, spoken and written word
Excellent verbal and written communication skills required
Ability to utilize the available time to organize and complete work within given deadlines
Ability to meet company metrics
Ability to work independently with minimal supervision
Ability to communicate clearly and concisely in spoken and written word, in both English and Spanish
Ability to take care of the customers’ needs while following company procedures
Ability to pay attention to the minute details of a project or task
Ability to get along well with a variety of personalities and individuals
Ability to remain calm under pressure
Preferred
Dental terminology experience
Company
ACS Benefit Services, LLC
ACS Benefit Services, founded in 1982, came from the realization that there needed to be better benefit solutions and health plans available in the marketplace.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Beverly Proctor
Chief Operating Officer
Scott Corrêa
Chief Information Officer
Company data provided by crunchbase
