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Company

JustAnswer · 1 day ago

Bilingual Japanese Tech Expert

United States

Contract

Remote

Mid Level

3+ years exp

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Responsibilities

Review and Process Customer Inquiries: Utilize the JustAnswer platform to review incoming customer inquiries, providing a brief overview of their question and their preferred mode of communication—whether via phone or chat. This ensures you understand the customer's needs and preferences before proceeding.

Expert Selection of Questions: Based on your expertise and personal preference, select which questions to address. You have the flexibility to choose questions that align with your areas of knowledge and skill set. Additionally, you can decide whether you prefer to communicate solely via chat, phone, or a combination of both, maximizing your ability to assist customers efficiently.

Initiate Contact with Customers: Once you've identified the questions, you're confident in addressing, initiate contact with the customer. Chat-based questions are answered directly through the platform, while phone-based inquiries are addressed via phone. This direct communication allows for personalized assistance tailored to the customer's needs.

Handling Delays and Additional Questions: In case of any delays in customer response, you have the opportunity to select and address additional questions. This ensures that your time is utilized effectively and allows you to assist more customers within your availability.

Follow-Up Support: Customers can request your assistance for follow-up calls if needed, facilitating continuity of support. This enables you to provide ongoing assistance and guidance, ensuring customer satisfaction and building trust over time.

Outstanding Customer Service: Showcase your expertise in your designated field, fostering trust and growing customer satisfaction. Your exceptional customer service skills contribute to a positive experience for customers, enhancing their confidence in your abilities to address their inquiries effectively.

Flexibility in Scheduling: Enjoy flexibility in scheduling, working remotely from home or anywhere, and choosing the volume and types of questions to tackle. Whether you opt for part-time or full-time engagement, you can offer online assistance to customers at your convenience, allowing for a customizable work arrangement that fits your lifestyle and preferences.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Demonstrated expertiseService-oriented mindsetComputer proficiencySmartphone proficiencyDependable internetBi-Lingual in JapaneseCamera/Video EquipmentCell phonesComputersLaptopsMicrosoftOffice EquipmentPrinters

Required

Demonstrated expertise in your field, requiring no additional training from us

Proficiency in clear and concise communication

Exemplary accuracy and attention to detail

Genuine passion for assisting others and a strong service-oriented mindset

High level of confidence, enthusiasm, and positivity

Exceptional verbal and written communication

Access to computer and/or smartphone

Dependable internet connectivity

Capability to work autonomously

3+ years of related working experience

Bi-Lingual in Japanese or The JLPT N2 and above

Company

JustAnswer

Glassdoor

3.6

JustAnswer (www.justanswer.com) is the world’s leading expert marketplace, connecting more than 16 million people worldwide with doctors, lawyers, and more.

Founded in 2003

San Francisco, California, USA

501-1000 employees