New York Life Insurance Company · 5 hours ago
Bilingual Mandarin Customer Service Representative
United States
Full-time
Remote
Entry Level
$30K/yr - $46K/yr
Maximize your interview chancesFinanceFinancial Services
Insider Connection @New York Life Insurance Company
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Be the first point of contact for handling both routine and tricky customer issues
Reduce customer effort by taking charge and solving customer problems for them
Place quality above quantity in everything you do in a way that enhances our company brand
Work both independently and as part of a collaborative team in a fast-paced, empowered environment
Attending 2 on-site workdays per quarter, once you have completed training.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Must be fluent in Mandarin
High School diploma/GED required
Experience solving problems and reducing the effort required of customers
Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal
Accountable, ethical, good decision-making ability
Proficient computer skills and ability to multitask
Preferred
Associate or Bachelor's degree preferred
Benefits
Paid Vacation & Holidays
Medical/Dental/Vision Care
FSA/HRA Options
401K Match
Pension
Student Loan Repayment
Tuition Reimbursement
Discounted Fitness Memberships
Prime Location
Company
New York Life Insurance Company
For over 175 years, we've been helping people put love into action.
Founded in 1845
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Rohit Katti
CTO & Head of R&D Lab
Don Vu
Senior Vice President, Chief Data & Analytics Officer
Recent News
2024-04-28
2024-04-28
Company data provided by crunchbase
