GreenState Credit Union · 2 weeks ago

Bilingual Member Service Representative

Plainfield, IL

Full-time

Onsite

Entry, Mid Level

$19.47/hr - $26/hr

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Responsibilities

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.

Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.

Makes weekly outbound service calls to members.

Answers member questions or refer members to appropriate departments or supervisors.

Assists with member account discrepancies, statement problems, complaints and escalates as necessary.

Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.

Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.

Maintains a satisfactory balancing record.

Educates members and staff of the features and benefits of all our products and services.

Refers products and services that benefit members to achieve team goals.

Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.

Processes mail and night deposit transactions.

Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.

Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.

Complete daily work including balancing and reconciliation of drawer offages.

Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .

Assists in security procedures. Has access to and is accountable for office keys and combinations.

Balances, maintains, and corrects the coin machine and cash recyclers.

Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

BilingualMember serviceCash handlingDeposit products knowledgeComputer applications proficiencyTelephone mannersSales experienceCustomer service experience