Be an early applicantLess than 25 applicants

Company

BMO U.S. · 2 hours ago

Bilingual Senior Customer Service Representative

REMOTE/TELETRAVAIL, ON, CAN

Full-time

Remote

Entry, Mid Level

$36K/yr - $66K/yr

2+ years exp

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Banking

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Responsibilities

Provides first and/or second level business support, advice, and guidance to sales and service colleagues (i.e. Business Help Desks).

Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise.

Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk.

Builds effective relationships with internal/external stakeholders.

Ensures alignment between stakeholders.

Participates in team projects, keeping up to date on new initiatives and processes.

Executes work to deliver timely, accurate, and efficient service.

Analyze data and information to provide insight and recommendations.

Provides first point of contact operational support to internal business partners and end clients.

Provides excellent service and support for all in-scope business groups, products, policies, and procedures.

Maintain solid knowledge within subject matter specialties.

Notifies and provides regular updates on operational issues to business partners.

Ensures Incident Management Processes are followed.

May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Supports the development of tailored messaging, which may include writing, editing and distributing communications.

Organizes work information to ensure accuracy and completeness.

Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fluent in FrenchPC skills MS WordPC skills ExcelPC skills PowerPointBusiness processesRegulatory requirementsCollaboration skills

Required

Fluent in French - writing and speaking

Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

PC skills (MS Word, Excel, PowerPoint) - Good.

Knowledge of the business/group processes/procedures/tools/technology.

Knowledge of applicable risk and regulatory requirements and the impact on the business/group.

Specialized knowledge.

Verbal & written communication skills - Excellent

Organization skills - Excellent

Collaboration & team skills - Excellent.

Analytical and problem solving skills - Excellent

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Company

BMO U.S.

Glassdoor

3.6

At BMO, banking is our personal commitment to helping people at every stage of their financial lives.

Founded in 1882

Chicago, Illinois, USA

5,001-10,000 employees

http://www.bmoharris.com/us

H1B Sponsorship

BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (42)

2022 (28)

2021 (14)

2020 (20)