LifeStance Health · 1 day ago

Billing Solutions Coordinator

United States

Full-time

Remote

Entry Level

$19.40/hr - $20/hr

2+ years exp

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Responsibilities

Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient portal utilizing exemplary customer service

Communicate with offices and patients to ensure current information

Processing payment requests from patients

Accurately updating insurance plan and other portal information for patients as requested

Support leadership with daily, weekly monthly reporting needs as required

Answer patient questions, inquiries, and concerns regarding their accounts and/or about centers

Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting

Identify potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary

Review billing transactions for accuracy and to help resolve payment posting challenges on accounts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare Revenue CycleElectronic Health Record (EHR)Call Center ExperienceMicrosoft OfficeMedical TerminologyTyping FluencySensitivity to Diversity

Required

High school diploma or GED equivalent

2+ years of experience in a call center environment

Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email

Strong understanding of major health insurance carriers (in and out-of-network)

Knowledge of medical terminology

Demonstrated professionalism in dealing with confidential and sensitive patient information

Detail-oriented with ability to multi-task and prioritize in a fast-paced environment

Ability to type fluently

Excellent interpersonal skills and professional manner, specifically exhibiting empathy and compassion when interacting with patients

Qualified candidates must be legally authorized to be employed in the United States

Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture