Talentify.io · 3 hours ago

Billing Support Representative I (9:00am-5:30pm PST/11:00am-7:30pm CT) - Remote, USA

Aliso Viejo, CA

Full-time

Remote

Entry Level

$23/hr - $23/hr

1+ years exp

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Senior Management

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Responsibilities

Serve as the primary contact for billing inquiries from patients, clients, and payors

Communicate estimated out-of-pocket costs to patients and assist them in understanding their financial responsibilities

Review and ensure accuracy of patient statements and qualify patients for financial assistance as needed

Document patient interactions and decisions in case notes accurately

Respond to patient inquiries via phone, email, or text, providing one-call resolution for billing-related issues

Qualification

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CPT codesICD 10 codesMedical terminologyCustomer service experienceClinical laboratory experienceGenetic testing

Required

High school diploma or equivalent

Knowledge of CPT codes, medical terminology, insurance plans, and ICD 10 codes

Minimum of 1+ years’ experience as a customer service agent or in a similar role

Excellent communication skills and a positive attitude when interacting with patients

Ability to handle confidential information with discretion and demonstrate good judgment

Preferred

2+ years’ experience in a clinical laboratory, especially in genetic testing

Benefits

Short-Term Incentive Plan with a target at 3% of annual earnings

Comprehensive benefits package including medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave, and generous paid time off (PTO)