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Rinnai America Corporation · 3 days ago
Boiler/Hydronic Tankless Technical Support Specialist
Montana, United States
Full-time
Onsite
Mid Level
3+ years exp
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Insider Connection @Rinnai America Corporation
Responsibilities
Provide telephone support to answer inquiries on service, installation, and troubleshooting procedures for all Rinnai products.
Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, including documenting results of failure analysis on products.
Liaise with various departments to maintain an understanding of product features/specifications and quality control standards.
Gather and document information on potential quality/performance issues, providing input/suggestions on possible corrective actions.
Ensure records of work orders, quality control reports, failure analysis, etc. are completed with details related to work and/or services performed.
Maintain company-provided tools, equipment, and property.
Embrace and support growing business demands in a changing environment.
Perform other duties and responsibilities as required.
Awareness and compliance with Company Policies and Procedures.
Qualification
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Required
Technical Associate degree in plumbing or electrical engineering (or equivalent related professional experience)
Relevant licensure preferred
3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems a plus
Effective communication skills, both written and verbal with the ability to present in front of groups
Knowledge and use of Word, Excel, and PowerPoint
High degree of technical analysis
Ability to work with various levels of people / customers / teams
Customer / Quality discipline
Preferred
Preferred experience: hydronic, plumbing, or boiler experience
Familiar with schematics and or ladder diagrams
Benefits
Medical
Dental
Vision
Prescription
Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO)
Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend’s discount
Company
Rinnai America Corporation
Rinnai America Corporation, a subsidiary of Rinnai Corporation in Nagoya, Japan, was established in 1974 and is headquartered in Peachtree City, Georgia.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J
Judd Greene
SVP of Administration
Tim Wiley
SVP of Customer Experience
Recent News
2023-12-26
Company data provided by crunchbase
