Liberty Mutual Insurance · 3 hours ago

Bond Support Specialist

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Deconstructs new account submissions and bond requests by identifying, gathering and entering information into systems, pricing tools and models.

Flagging referral triggers and initiating/managing pre-sale requests.

Provides customer service to brokers and agents to facilitate the processing of business.

Answers questions, resolves problems on topics such as bond transactions, billing, and service needs.

Provides eBonding support/training for the agency and underwriters to facilitate bond requests.

Executes the post-sale account management and workflow, including file documentation, bond. Registration and bond documents.

Confirms proper indemnity is received and documented.

Supports the underwriter with stewardship, ongoing service, service, planning and endorsements.

Supports handling of prospects and renewal accounts by performing the coverage review and developing corresponding recommendations and documentation on terms and conditions.

Manages referrals and obtains approvals according to authority guidelines.

Under supervision, creates and presents proposal (language, forms, endorsements, fill-ins, agreements and offers/disclosures/elections) to underwriter for presentation to broker/buyer for subsequent negotiation and binding.

Acts as a resource, mentor or subject matter expert for less experienced coworkers (bond specialists and underwriting assistants).

May also utilize expertise to participate in or lead special projects. Provides recommendations to streamline workflow and recommendations for system enhancements.

Qualification

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Surety bond underwritingCustomer focusComputer software applications

Required

Bachelor`s degree (or equivalent experience) and at least 5 years of surety bond underwriting assistant experience expected

Demonstrates a solid understanding of surety business and all processing functions required to support operations

Capabilities include critical thinking/problem solving, decision making, customer focus, detail orientated, exceptional customer service and excellent written/verbal communications skill

Demonstrates ability to work well on a team and independently

Competent and proficient with computer software applications utilized by Surety

Demonstrates ability to mentor Surety Underwriting Support staff

Demonstrates leadership skills in performing special projects