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Service Experts Heating & Air Conditioning ยท 3 days ago
Branch Manager
Concord, CA
Full-time
Onsite
Mid Level
$98K/yr - $134K/yr
3+ years exp
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Insider Connection @Service Experts Heating & Air Conditioning
Responsibilities
Plan, coordinate, and direct the overall operations of the Branch
Evaluate strengths of the service and installation departments and maintain staffing levels
Execute training plans using NATE certification for quality service delivery
Handle customer service complaints professionally to ensure customer satisfaction
Support the sales department by answering technical questions and maximizing the Sales Lead Program
Recruit, hire, and train branch employees
Coordinate inventory management, staging of installation jobs, and maintain standards for uniforms and appearance
Ensure compliance with state and local regulations and licensing requirements
Provide leadership, direction, and support to the team
Maintain technical information on manufacturers' equipment
Develop and maintain active roles in the local community
Deposit cash and checks, ensure compliance with financial regulations
Qualification
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Required
Ideally will possess a post-secondary degree/diploma in a business or technical field.
Ideally, will possess strong people management, leadership and professional skills and experience
Exceptional written, verbal, interpersonal and organizational skills.
Training and coaching skills
Exceptional problem-solving and planning skills.
A complete and thorough understanding of Word, Excel, PowerPoint, and other relevant office software.
Demonstrate aptitude to gain knowledge of servicing & installing residential & commercial HVAC equipment and accessories.
Ideally will possess 3-5 years of management experience in the HVAC/Refrigeration and / or Home Services Industries.
Demonstrated significant leadership and/or management responsibilities in previous positions.
Good understanding and overall knowledge of the HVAC/Refrigeration industry.
Demonstrated commitment to the delivery of customer-focused service & installations.
Benefits
Competitive Pay, including incentive opportunities
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities
Company
Service Experts Heating & Air Conditioning
Service Experts Heating & Air Conditioning sells, services, and repairs more heating and air conditioning systems than any other HVAC service company in North America, and all are backed by our written 100% Satisfaction Guarantee.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Comstock
Chief Executive Officer
Anita Smith, PHR
Sr. HR Business Partner
Company data provided by crunchbase
