Brown & Brown Insurance · 5 hours ago

Bswift Implementation Specialist

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $68K/yr

5+ years exp

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Responsibilities

Create and configure new and existing moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.

Responsible for final testing and auditing of own and others configured of moderate complexity software to ensure proper functioning, with oversight.

Assist with providing guidance on the development of SOPs

Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.

Primarily responsible for documentation of renewal, sales, and insurance operations compliance documents into the sales management database.

Assist with the education of customers’ HR administrators on benefits programs, legislation, and regulatory requirements, with respect to assigned software, with very limited oversight.

Assist with training customers’ HR administrators on assigned software, with very limited oversight.

Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed

Maintains a functional knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bswift software implementationBenefits administration softwareProfessional telephone demeanorCustomer relationship managementNeeds analysisSoftware testingSOP developmentDocumentation skills

Required

Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience

5+ years of Bswift software implementation experience

Ability to readily learn and apply new information/concepts

Intermediate knowledge of benefits administration software implementation, ideally obtained through a service provider or mid to large market reseller

Ability to travel for work if requested (Less than 5% of the time)

Exceptional telephone demeanor, professional approach to problem-solving

Attention to detail and the ability to adhere to strict deadlines