Fannie Mae · 15 hours ago

Business Acct Mgmt Solutions - Lead Sales Engineer (Open to Remote)

Washington, DC

Full-time

Remote

Senior Level

4+ years exp

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Comp. & Benefits

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Responsibilities

Provide best in class consulting services to Fannie Mae customers (e.g. seller/servicer). Champion new digital products and new corporate offerings with the customer.

Create and execute on strategies to maximize the adoption and utilization of Fannie Mae products.

Independently determine the customer business needs and processes, while identifying and resolving conflicting or complementary needs across customer groups. Consult on customer’s processes to ensure ease of doing business with Fannie Mae and help support customer’s business strategies.

Lead cost benefit studies for maximizing the most complex and widely used enterprise products and services. Position Fannie Mae digital products with customers. Develop customer engagement strategies and presentations that both support Fannie Mae product adoption as well as help customers ultimately increase business and reduce operational costs.

Leverage technical training on complex topics for clients and communicate critical customer feedback about digital products and programs to product teams for future developments.

Use advanced technical knowledge of product offerings to support and build adoption and maximum utilization.

Lead product teams and customers to analyze and triage the most complex issues with digital products and programs.

Work closely with the Customer Management Solutions Team, Products Teams as well as customers to create product adoption strategies.

Assist with customer solutions and communicate process implications from the customer’s standpoint.

Act as liaison between Fannie Mae Product Teams and Customer to support both existing and new product implementations.

Interpret policies for customers to help support business and technology needs.

Coach staff on how to develop and improve customer engagements.

Execute go-to-market strategies on key initiatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Mortgage markets knowledgeBusiness process consultingFannie Mae technologiesBusiness process redesignCustomer engagement metricsSalesforce CRMRelationship building