Be an early applicantLess than 25 applicants

Company

Boise State University · 5 hours ago

Business Analyst, Associate

Boise, ID

Full-time

Remote

Entry Level

$50K/yr - $50K/yr

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Higher Education

No H1B

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Responsibilities

Provide production support for PeopleSoft, Perceptive Content, and Slate CRM, resolving issues encountered by Admissions and campus-wide users.

Troubleshoot technical issues within PeopleSoft, Slate CRM, and Perceptive Content, ensuring minimal disruption to system functionality.

Respond to system-help requests in a timely and professional manner, being sure to escalate issues as needed to supervisor and/or Sr. Associate Director of Admissions.

Build and maintain queries and reports in PeopleSoft, Perceptive Content, and Slate, to fulfill data requests and to resolve data errors and ensure data integrity across systems.

Monitor and resolve issues with data extracts between PeopleSoft and Slate, including verifying data flow and updates in both systems.

Generate and run regular quality control and defensive queries to validate the integrity of data across systems and prevent errors.

Participate in regular data-cleanup.

Serve as a data steward for PeopleSoft’s Admissions module, Slate CRM, and Perceptive Content, processing system requests, troubleshooting security-related issues, and recommending security role modifications.

Monitor system health and performance for PeopleSoft, Perceptive Content, and Slate CRM to ensure optimal functioning.

Collaborate with OIT staff to resolve issues related to file imports and exports, ensuring timely and accurate data integration between systems.

Analyze system performance and recommend modifications or enhancements to improve efficiency and effectiveness.

Complete assigned tasks and projects that bolster the health and/or performance of the systems and/or department processes.

Act as Testing Coordinator for PeopleSoft updates (PUMs), preparing test scenarios, conducting business flow testing, and validating testing results.

Test and recommend enhancements to PeopleSoft’s Recruiting and Admissions Module to improve efficiencies within the Admissions Office.

Participate in testing and implementing version and tool upgrades for Perceptive Content and Slate CRM, ensuring all updates run smoothly without disruption.

Conduct regular testing on current and new application review processes across all systems.

Evaluate, test, and implement modifications to integrations, such as File Parser and AAWS processes, to ensure compatibility and accuracy between PeopleSoft and Slate CRM.

Collaborate with OIT staff and other departments to resolve any integration-related issues between systems.

Assist with other duties as assigned by the Assistant Director of Systems, including supporting cross-functional teams and collaborating on additional system-related projects as needed.

Participate in Departmental, Divisional, and University events, initiatives and programs.

Qualification

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PeopleSoftPerceptive ContentSlate CRMData ManagementSystem TestingTechnical SupportMicrosoft OfficeGoogle Suite

Required

Bachelor’s degree and or relevant experience

Proficiency with computer software and technology

Ability to self-learn and troubleshoot various software products

Strong analytical skills to identify and address deviations in data patterns

Proficiency with Microsoft Office applications, particularly Word and Excel

Proficiency with Google Suite applications (Docs, Sheets, Drive, etc.)

Excellent communication, analytical, and problem-solving abilities

Capacity to work effectively in both team and independent settings

Ability to adapt to and collaborate across diverse work environments

Capability to learn and retain complex processes across multiple system platforms

Preferred

Experience with Higher Education Systems: Knowledge or experience working with PeopleSoft, Perceptive Content, or Slate CRM, or other SIS systems, specifically in an admissions, recruitment, or student services environment

Experience with System Testing: Knowledge of testing methodologies and experience in preparing test scenarios, conducting business flow testing, and validating system updates

Experience in Technical Support: Previous experience in a technical support role, with a focus on troubleshooting and resolving system issues