Worldpay · 5 hours ago

Business Analyst, Legal Technology & Operations

United States

Full-time

Remote

Entry, Mid Level

$26.70/hr - $43.51/hr

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Responsibilities

Develop and maintain metrics and reporting systems to track departmental performance.

Analyze and interpret legal data to generate actionable insights and support decision-making.

Work cross-functionally to analyze processes, develop best practices, and optimize operational workflows, with focus on automation and scale.

Provide key support in managing legal tech solutions, such as e-billing platform (Brightflag) and Contract Lifecycle Management tool (Conga CLM), to support users and optimize functionality and track key metrics.

Provide general user support and administration of various legal systems and tools, including troubleshooting of issues and escalation to IT or other support teams as needed.

Develop reports and processes to monitor people, processes, and spend throughout the legal department

Research and remain current on innovative technology applications, products, vendors, and technology (including AI-based tools) to inform investments based on expected ROI.

Help design, manage, and facilitate legal enablement programs to provide training on legal processes and tools to Legal and business partners.

Design, implement, and maintains procedures related to Legal processes, applications, and any related information databases to standardize and govern use.

Qualification

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Business analysisData analyticsMetrics developmentContract managementProcess optimizationExcelTableauPowerBIE-billing platform (Brightflag)Contract Lifecycle Management (Conga CLM)AI technology knowledgeProject managementCross-functional collaboration

Required

Demonstrated experience in business analysis and/or business solution design, including requirement documentation and design in the legal and/or compliance space

Strong data analytics skills and experience in developing metrics / dashboards for reporting purposes using tools such as Excel, Tableau, PowerBI, etc.

Broad knowledge of how to effectively manage process or technology-related changes or other significant changes that will impact Legal team

Basic knowledge of emerging technology trends (e.g., AI)

Customer-service orientation in building strong relationships with internal stakeholders

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

Excellent decision-making, problem-solving, organization, prioritization, team-building and conflict and time management skills

Is resourceful and proactive in gathering information and sharing ideas

Strategic thinker with demonstrated sound business judgment, understanding of business purpose of each project and decision making within that context

Project management skills for managing large and/or complex projects, i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization

Ability to proactively identify and address process or technology-related issues and effectively communicate issues and resolutions to impacted stakeholders

Ability to champion cross-functional process improvement efforts and leverage innovations across projects