57 applicants

Company

Mediaocean · 1 day ago

Business Analyst, Transformation

Remote US

Full-time

Remote

Mid Level

$85K/yr - $105K/yr

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AdvertisingAnalytics

Work & Life Balance

H1B Sponsor Likely

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Responsibilities

Lead transformation and omnichannel initiatives with responsibility for planning, execution and end deliverables.

Establish and oversee omnichannel tracking and project management tools, ensuring they are used and continuing to evolve them.

Participation in omnichannel transformation spanning all markets – inclusive of discovery, delivery and customer adoption. Will have responsibility for specific tasks and deliverables with participation spanning our customer base.

Participate in migration and adoption efforts through the following: Assist in the build out of our go to market value proposition to drive customer alignment and buy in including content and talk track, facilitate and/or track the successful completion of pilots leading to customer activation, utilize Mediaocean change management methodology to advise internal teams and customers on defining best practices for better product adoption, and evaluate performance metrics and facilitate adjustments to gauge adoption.

Liaise with cross-departmental teams to identify and manage necessary development to deliver market and customer ready product. This includes: Work with Customer Engagement and Product Teams to synthesize and prioritize customer feedback and development requests, Coordination with release management, and GTM + collateral.

Execute communication plans (MO internal and customer.)

Maintain a regular cadence of internal and external meetings to consult with customer owners, product owners, supervisors, directors and gatekeepers.

Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions.

Establish and oversee omnichannel tracking mechanisms. Ties to the status and demo/test/pilot dashboards that have been set up, ensuring they are used and continuing to evolve them.

Assist in the build out of our go to market to drive customer alignment and buy in, including creating value proposition and framing out of the story.

Implement project planning, implementation and adoption tools.

Develop and evaluate performance metrics and facilitate adjustments which ties to gauging adoption.

Specific deliverables – complete MOSUGS project to establish Jira as single source of truth

Work with CS and Product to synthesize and prioritize customer feedback and development requests

Coordination with release management

GTM + collateral

This role requires communication and collaboration across the entirety of our teams including: Customer Success, Operational Excellence, Customer Experience, Project Services, Product, Engineering, Knowledge, Operations and Infrastructure, Solution engineering, Marketing.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Transformation initiativesProject management toolsOmnichannel trackingPerformance metrics evaluationMediaocean methodologyGo to market strategyJiraBest practices documentationCommunication plansCustomer feedback synthesisCross-department collaboration

Required

Experience in leading transformation and omnichannel initiatives with responsibility for planning, execution and end deliverables.

Ability to establish and oversee omnichannel tracking and project management tools, ensuring they are used and continuing to evolve them.

Participation in omnichannel transformation spanning all markets – inclusive of discovery, delivery and customer adoption.

Experience in migration and adoption efforts including assisting in the build out of go to market value proposition to drive customer alignment and buy in.

Ability to facilitate and/or track the successful completion of pilots leading to customer activation.

Utilization of Mediaocean change management methodology to advise internal teams and customers on defining best practices for better product adoption.

Experience in evaluating performance metrics and facilitating adjustments to gauge adoption.

Ability to liaise with cross-departmental teams to identify and manage necessary development to deliver market and customer ready product.

Experience in executing communication plans (MO internal and customer).

Ability to maintain a regular cadence of internal and external meetings to consult with customer owners, product owners, supervisors, directors and gatekeepers.

Experience in identifying, documenting and sharing best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions.

Ability to implement project planning, implementation and adoption tools.

Experience in developing and evaluating performance metrics and facilitating adjustments which ties to gauging adoption.

Specific deliverables – complete MOSUGS project to establish Jira as single source of truth.

Experience in working with Customer Success and Product to synthesize and prioritize customer feedback and development requests.

Coordination with release management.

Experience in working with GTM + collateral.

Company

Mediaocean

Glassdoor

4.0

Mediaocean provides software platforms for the advertising community.

Founded in 2006

New York, New York, USA

1,001-5,000 employees

http://www.mediaocean.com

H1B Sponsorship

Mediaocean has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (4)

2022 (15)

2021 (20)

2020 (14)