VertexOne · 5 hours ago
Business Analyst (Must have Retail Energy and C&I Background)
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Work closely with stakeholders and clients, particularly in the Commercial and Industrial (C&I) sectors, to understand their needs, define business requirements, and translate them into user stories for actionable development plans.
Analyze existing business processes with a specific focus on C&I operations, recommending improvements that enhance efficiency, reduce costs, and optimize outcomes.
Serve as the primary liaison between business stakeholders—including general and C&I clients, product owners, and development teams—to ensure clear communication, alignment of objectives, and successful outcomes.
Develop and document business cases and user stories, to ensure solutions align with industry standards, particularly C&I industry requirements, and client needs.
Provide ongoing support throughout the project lifecycle by tracking timelines, monitoring deliverables, and ensuring projects meet business goals for both general and C&I clients.
Utilize in-depth knowledge of the C&I sector to implement tailored industry-specific strategies, improving operational efficiency and meeting client objectives.
Analyze data to provide actionable insights and recommendations, helping both general clients and C&I clients optimize their business decisions and performance.
Participate in User Acceptance Testing (UAT) to validate that solutions meet client and C&I client requirements, identifying and resolving any gaps or issues during testing.
Provide training to clients and C&I clients to ensure smooth adoption of new solutions and ongoing support.
Troubleshoot software issues and conduct root cause analysis to resolve software support issues effectively.
Communicate business rules, technical information, and functionality enhancements clearly to clients, development teams, and stakeholders as needed.
Collaborate with team members and clients to triage issues, ensuring timely resolution and minimal disruption.
Assist Client Success Managers (CSMs) with the transition of new clients onto the platform post-hypercare.
Research and stay updated on utilities market mandates, regulations, and business rules, ensuring compliance for clients and C&I clients.
Understand and assist in developing and implementing best practices for business procedures, ensuring continuous improvement for general and C&I client needs.
Provide industry insights and product knowledge to clients, implementation teams, and development teams, ensuring all parties are informed and aligned.
Write user stories and detailed workarounds for potential software modifications, ensuring accuracy and clarity in all documentation and ensuring clear documentation of client requirements.
Communicate software problems and functionality enhancements in detail to developers, ensuring they are addressed effectively.
Participate in team discussions and brainstorming sessions to resolve issues and drive continuous improvements.
Participate in work product review sessions on behalf of the support organization, providing analytical feedback to improve the overall solution.
Identify areas for improvement, develop solutions, and provide updates on process improvement initiatives as issues are identified.
Escalate and communicate critical issues to VertexOne management or clients as needed, ensuring swift action is taken.
Ensure all client issues are identified, updated, and resolved within established timelines to maintain high levels of client satisfaction.
Qualification
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Required
Minimum of 3 years of experience as a Business Analyst, with a history of supporting clients in various industries.
Mandatory: In-depth knowledge of the Commercial and Industrial (C&I) sector, including industry-specific challenges, regulations, and best practices.
Strong analytical and problem-solving skills, with experience in process improvement and requirements gathering.
Proficient in documenting business requirements and creating user stories.
Experience in data analysis to support business decision-making.
Excellent communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders.
Excellent organizational skills and ability to manage multiple responsibilities, while effectively focusing on priority issues.
Ability to apply business process knowledge to software product concepts.
Ability to meet deadlines and team goals.
Exceptional customer service approach with internal and external customers.
Proficient in MS Excel, Word, Visio, SQL.
Excellent understanding of meter to cash processes for utilities and suppliers.
Degree in IT or equivalent experience.
Preferred
Experience and working knowledge of the regulated and/or deregulated energy market, especially the Texas market, is a plus.
Strong analytical, design, and problem-solving skills are a plus.
Knowledge of Electronic Data Interchange (EDI) is a plus.
Experience in MS SQL and .Net development is a plus.
Knowledge of VXretail (UtiliBill) is a plus.
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs)
401K match
Flexible PTO
Employee recognition platform with monetary rewards
100% Remote work environment
Initial work from home stipend
Leadership/Coaching training programs
Free access to Bizlibrary for unlimited professional development
Employee Assistance Program (EAP) with counseling sessions available 24/7
Health and wellbeing programs
Paid parental leave
Employee bonus referral program
Employee Discount Program
Company
VertexOne
Integrated SaaS Solution for Utilities, including cloud Customer Information Systems (CIS) , Customer Engagement, Payments & Analytics
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$126.76MKey Investors
Runway Growth Capital
2022-02-08Debt Financing· $75M
2019-07-23Series Unknown· $51.76M
2019-07-23Acquired
Leadership Team
Andrew Jornod
Chief Executive Officer/Board Member
Keith Foerster
CFO
Recent News
2024-12-03
2024-05-05
Company data provided by crunchbase
