Horizontal Talent · 14 hours ago
Business Analyst - Trial Claim_2
Minneapolis, MN
Contract
Remote
Entry, Mid Level
2+ years exp
Maximize your interview chancesBusiness DevelopmentConsulting
Hiring Manager
Arun Prakash
Insider Connection @Horizontal Talent
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Responsibilities
Seeks feedback and identifies opportunities to modify processes; Assesses impacts of change and develops inclusive response.
Develop a deep understanding of the customer and product needs, to act as the voice of the customer in eliciting and analyzing information for development of product requirements.
Analyze and collaborate on product solution options to meet customer needs.
Listen to and incorporate customer feedback through NPS surveys, research studies, and other customer facing channels into future features/user stories
Support the product vision, roadmap, and product growth opportunities.
Develop visual models, diagrams, tables, graphs, and/or charts to represent current state and future needs that provide direction for the product team.
Navigate and lead through a complex matrix organization across multiple business segments, applications, and products to deliver outcomes.
Support incorporation of product objectives and measures into processes and requirements.
Create user personas.
Translate conceptual customer requirements into functional requirements that conform to standards in a clear manner that is comprehensible to developers & product team by decomposing business capabilities into features and features into user stories.
Own and manage issues and questions related to the product requirements throughout the product lifecycle.
Partners with the Product Owner/Product Manager and other key stakeholders to weigh the value/cost associated with delivery timelines.
Document Acceptance Test Driven Development (ATDD) acceptance criteria.
Develop and execute product analysis plans.
Actively participate in daily meetings, backlog management, refinement, dependencies, prioritization, formal story acceptance, sprint planning, daily scrum, defect management and retrospective activities to support business agility within the organization.
When needed, support the Product Owner by leading Sprint Planning, PI planning, Customer Demos and setting expectations for delivery of new functionalities.
Assess risks considering external and internal factors for all product development or change.
Advocate for or Influence adoption and transition to agile frameworks and support or lead scrum ceremonies.
Support the product owner by discussing business and technical impacts of, and dependencies related to, priority decisions.
Partners with UX (User Experience) to ensure designs/mocks/prototypes are correct and ready for development and test, validate and identify weaknesses in prototypes and make the necessary changes (A/B, research, analysis, usability, etc.).
Perform user acceptance testing/ QA of solutions to ensure features and functions have been enabled and optimized.
Leverage data to generate insights about customer preference and experience and support decision making.
Applies data-driven knowledge and best practices from one situation to the next, as appropriate; Recommends changes based upon data to improve product.
Support operational readiness activities to ensure that necessary training and policy and procedure updates have occurred.
Review work performed by self and others to provide recommendations for quality improvement by analyzing and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Support development and delivery of presentations.
Monitor progress against KPIs, OKRs, performance SLAs, and extract insights for future enhancements in close partnership with product leaders.
Support Financial analysis and support business cases from a product value perspective to drive product implementation activities
Support financial analysis for product initiatives and roadmaps
Support market competitive analysis for products across the industry landscape.
Stay current on product analysis and business analysis industry standard practices, and internal UHG standard practices
Stay current on developing internal and external Agile trends and practices.
Take an active member role in the Centers of Excellence, supporting, and working on, organizational growth activities.
Support our United Culture.
Support change and acceptance of change.
Sought out as an expert
Serves as a leader/mentor.
Understand enterprise problems and goals.
Participate in identifying development areas in own career growth, training, and tasks to promote growth.
Contribute to continued organizational growth by sharing knowledge, promoting a positive team environment, and continually work to develop self.
Constructively challenge current thinking, supporting change that will deliver exceptional user centric experiences.
Demonstrate an ability to view the actions of others with the assumption of positive intent and open to honest conversations.
Holds self accountable for meeting performance standards and agreed upon deliverables, sharing responsibility with team for outcomes of decisions and actions.
Manage team conflict.
Expected to be able to travel to support product initiatives.
Qualification
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Required
Experience in the healthcare industry (particularly with UnitedHealthcare, United Health Group, Optum, OptumRx)
Experience with claim management
Knowledge of claim adjudication platforms
As a Business Analyst (27) supporting new and existing products, your role is critical in helping deliver world-class service for our customers.
This role supports activities throughout the entire product lifecycle and is responsible for eliciting and documenting actual needs/requirements of stakeholders, which frequently involves investigating and clarifying their expressed desires, in order to determine underlying issues and causes, maintaining a backlog of capabilities/features/user stories, working with integrated design and development teams to deliver functionality, staying abreast of competing products, and communicating with all stakeholders.
Seeks feedback and identifies opportunities to modify processes; Assesses impacts of change and develops inclusive response.
Develop a deep understanding of the customer and product needs, to act as the voice of the customer in eliciting and analyzing information for development of product requirements.
Analyze and collaborate on product solution options to meet customer needs.
Listen to and incorporate customer feedback through NPS surveys, research studies, and other customer facing channels into future features/user stories
Support the product vision, roadmap, and product growth opportunities.
Develop visual models, diagrams, tables, graphs, and/or charts to represent current state and future needs that provide direction for the product team.
Navigate and lead through a complex matrix organization across multiple business segments, applications, and products to deliver outcomes.
Support incorporation of product objectives and measures into processes and requirements.
Create user personas.
Translate conceptual customer requirements into functional requirements that conform to standards in a clear manner that is comprehensible to developers & product team by decomposing business capabilities into features and features into user stories.
Own and manage issues and questions related to the product requirements throughout the product lifecycle.
Partners with the Product Owner/Product Manager and other key stakeholders to weigh the value/cost associated with delivery timelines.
Document Acceptance Test Driven Development (ATDD) acceptance criteria.
Develop and execute product analysis plans.
Actively participate in daily meetings, backlog management, refinement, dependencies, prioritization, formal story acceptance, sprint planning, daily scrum, defect management and retrospective activities to support business agility within the organization.
When needed, support the Product Owner by leading Sprint Planning, PI planning, Customer Demos and setting expectations for delivery of new functionalities.
Assess risks considering external and internal factors for all product development or change.
Advocate for or Influence adoption and transition to agile frameworks and support or lead scrum ceremonies.
Support the product owner by discussing business and technical impacts of, and dependencies related to, priority decisions.
Partners with UX (User Experience) to ensure designs/mocks/prototypes are correct and ready for development and test, validate and identify weaknesses in prototypes and make the necessary changes (A/B, research, analysis, usability, etc.).
Perform user acceptance testing/ QA of solutions to ensure features and functions have been enabled and optimized.
Leverage data to generate insights about customer preference and experience and support decision making.
Applies data-driven knowledge and best practices from one situation to the next, as appropriate; Recommends changes based upon data to improve product.
Support operational readiness activities to ensure that necessary training and policy and procedure updates have occurred.
Review work performed by self and others to provide recommendations for quality improvement by analyzing and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Support development and delivery of presentations.
Monitor progress against KPIs, OKRs, performance SLAs, and extract insights for future enhancements in close partnership with product leaders.
Support Financial analysis and support business cases from a product value perspective to drive product implementation activities
Support financial analysis for product initiatives and roadmaps
Support market competitive analysis for products across the industry landscape.
Stay current on product analysis and business analysis industry standard practices, and internal UHG standard practices
Stay current on developing internal and external Agile trends and practices.
Take an active member role in the Centers of Excellence, supporting, and working on, organizational growth activities.
Support our United Culture.
Support change and acceptance of change.
Sought out as an expert
Serves as a leader/mentor.
Understand enterprise problems and goals.
Participate in identifying development areas in own career growth, training, and tasks to promote growth.
Contribute to continued organizational growth by sharing knowledge, promoting a positive team environment, and continually work to develop self.
Constructively challenge current thinking, supporting change that will deliver exceptional user centric experiences.
Demonstrate an ability to view the actions of others with the assumption of positive intent and open to honest conversations.
Holds self accountable for meeting performance standards and agreed upon deliverables, sharing responsibility with team for outcomes of decisions and actions.
Manage team conflict.
Expected to be able to travel to support product initiatives.
Preference of a bachelor's degree in business administration or related field of study with 2+ years of proven BA/PA experience. Without a degree, 4+ years of experience is required.
Heavy emphasis is given on: Advanced business analysis and Agile training. (internal or external)
Business Analysis Certifications (IIBA CBAP or CCBA, CPOA, etc.)
Agile Certification (such as Scrum Alliance or Scrum.org).
Experience working directly with customer base/Consumer experience.
A strong belief in our cultural values of compassion, integrity, relationships, innovation, and performance.
Excellent communication, collaboration, time/project management, problem solving, organizational, and analytical skills.
Logical and efficient, with keen attention to detail.
Highly self-motivated and self-directed.
Have at least 2 years of experience working on an Agile Team
Have at least 2-4 years of practical experience in performing the following core Product Analysis tasks with little direction.
Acceptance Criteria Development
Agile
Backlog Management and Refinement
Business Analysis
Business Analysis Planning
Business and Organizational Acumen
Business Process Improvement and Management
Business requirements traceability
Business Requirements: Gathering / Interviewing and Documentation
Capability Development
Clear written communication
Communication and Communication Plans
Customer Centricity
Definition of Done (DoD)
Definition of Ready (DoR)
Develop and Execute User Acceptance Testing (UAT) Test Scenarios
Emotional Intelligence
Feature Development
Gather Customer Feedback
Global Collaboration
Inspect-and-Adapt Management
Issue Management
Judgement
Learning Agility
Maintain and Leverage Business Network
Manage Customer Expectations
Meeting Facilitation
Monitors Defect Resolution
Ownership & Commitment
PI Planning
Rally
Relationship Management
Retrospective Ceremony/Activity
Risk Management
SDLC
Servant Leadership
Solution Deployment
Sprint Planning
Stakeholder Management
User Story Development
Visual representation of business needs
Company
Horizontal Talent
Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Langevin
Co-Founder and CEO
Company data provided by crunchbase
