72 applicants

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Company

Oracle · 17 hours ago

Business Analyst 2-Ops

United States

Full-time

Remote

Mid Level

$24.62/hr - $48.03/hr

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Responsibilities

Serve as a liaison with other divisions such as Finance, HR, Legal, Shared Services, SaaS Product Support, Enterprise Services, IP Engineering, and Compliance teams to ensure accuracy and auditability.

Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.

Provide updates to management regarding budget to actual, informing them of deviations and opportunities.

Provide management with operational, economic impact and compliance issues surrounding key business decisions and/or critical projects.

Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance.

Assist with driving implementation of new processes and procedures.

Turn data-driven insights into actionable strategies to enhance support practices and operational efficiency.

Key responsibilities include collaborating with support teams to analyze existing workflows, identify opportunities for improvement, set performance benchmarks to help the business measure progress.

Learn and execute support role functions of the Immediate Response Center, on occasion support customers and major incident escalations.

Operational experience and sharp analytical skills are crucial. This isn’t just about mining data or maintaining momentum—it’s a chance to optimize for outcomes and drive innovation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data AnalysisProcess ImprovementReporting ToolsMS OfficeRelational DatabaseCustomer SupportTicket Documentation SystemsProject ManagementTask ManagementIndependent Thinking

Required

U.S. Citizenship on U.S. soil is required.

BA/BS in Finance/Accounting/Economics/Statistics, or a related field or equivalent experience

Strong task management, planning, organization, problem solving, and analytical skills

Attention to detail, ability to prioritize work and meet deadlines

Excellent written, oral and interpersonal communication skills

Demonstrated facilitation skills working with cross-functional teams

Effective in building relationships

Self motivated, self-directed and independent thinking yet team player

Skilled in proactive and reactive responsiveness to identify and manage situations or concerns that may adversely affect work product

Skilled at assessing & improving processes

Strong MS Office skills

Preferred

Experience with reporting tools (Tableau, OAC, SQL, PowerBI, myBI etc.)

Familiar with Relational database

Creating and maintaining organizational reporting

Project Management work

Experience providing phone-based customer/technical support and escalation management

Use of ticket documentation system - Remedy, ServiceNow, Jira etc.

Certificate in Security, Network, Computer/Software Engineering or related field, or equivalent relevant work experience

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week.

Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Refreshes each calendar year.

Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10001+ employees

https://www.oracle.com/

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)