Idealist Consulting · 2 days ago

Business Analyst

Portland, OR

Full-time

Onsite

Mid Level

2+ years exp

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Culture & Values

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Responsibilities

Guide client projects and internal teams through the project life cycle

Coordinate and actively manage implementation schedules, resources, and project deliverables independently or in coordination with a Project Manager

Utilize prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality

Plan projects from requirements-gathering to solution design and development, testing, and deployment

Discover client needs through deep-dive conversations

Work with client to define goals, processes, workflows

Identify areas for technology usage improvements

Identify 3rd party applications for integration

Translate needs into user stories and technical requirements

Build solutions, favoring declarative configuration

Validate configuration

Move essential data

Educate clients and administrators on project phases, system functionality, and the Salesforce ecosystem

Empower client teams by promoting teamwork and a culture of accountability

Collaborate with Client Success Manager and Director of Services as needed to resolve project issues or client communication roadblocks

Successfully build and nurture long-term client relationships

Qualification

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Salesforce AdministrationDeclarative DesignCustomer-Driven SolutionsProject ManagementProblem-SolvingCommunicationCreativityAnalytical ThinkingSalesforce certificationsNonprofit business processes