136 applicants

Company

Maximus · 9 hours ago

Business Analyst

United States

Full-time

Remote

Entry Level

$60K/yr - $75K/yr

1+ years exp

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Business Process Automation (BPA)Consulting

No H1B

U.S. Citizen Only

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Responsibilities

Provide Tier 1 support, solve technical issues, and escalate when needed

Focus on delivering a positive customer experience

Triage issues to identify the root cause and inform the next steps towards bug/issue remediation

Record all service requests and monitor issues to ensure they are resolved

Identify workarounds to common problems and document in Standard Operating Procedures

Analyze Top 10 issues on weekly basis to inform next steps such as usability improvements, additional user guidance, etc.

Use JIRA and Confluence for ticket management to thoroughly document all service requests in a repeatable way to ensure consistent reporting to the client

Document, track and monitor problems to ensure timely resolution

Team player who works with team to streamline business processes and team efficiency

Help with training and communication for team members and clients

Conduct research and analysis on project initiatives, providing analytics across key project and business metrics

Curate content and project repositories to support technical writing and internal proposal development

Provide program management support to project and capture managers

Work effectively with team to gather, analyze and present data findings, ensuring clear communication of recommendations to stakeholders

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical ConsultingData AnalysisAgile FrameworkSQLMS ExcelTableauProject ManagementJIRAConfluenceMicrosoft OfficeTechnical Writing

Required

Due to federal requirements, only U.S. Citizens can be considered for this role.

Selected candidates will be required to pass a Public Trust government background investigation.

Bachelor's degree from an accredited university.

1+ years of general experience required.

Mastery of Microsoft Office products including Word and PowerPoint.

Excellent organizational, written, and verbal communication skills.

Ability to manage project life cycles by contributing to planning, execution, and evaluation phases, while adhering to established timelines and quality standards.

Must be a highly motivated, reliable self-starter that can be counted on to complete assignments with minimal oversight.

Must be detail oriented and have strong organizational skills.

Must have good time management skills and ability to multi-task; able to adapt to new requirements and readjust as needed to complete an assignment.