Modern Campus · 3 hours ago

Business Analyst

United States

Full-time

Remote

Mid Level

$75K/yr - $120K/yr

3+ years exp

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EducationHigher Education

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Responsibilities

Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients.

Lead the scoping of enterprise-level implementation projects or customer change requests once sufficient product and implementation process knowledge has been acquired.

Documenting client business rules applicable for system integrations, as well as defining scope, objectives, and formulating product, features and processes to satisfy Customer requirements.

Researching third-party system integration APIs.

Define project requirements by identifying project milestones, phases, and elements.

Help lead Agile Development teams for enterprise level accounts, developing and prioritizing user stories in sprints, leading sprint planning sessions and reviews.

Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions.

Maintaining an in-depth understanding of Lifelong Learning product.

Triage issues and provide advanced customer support, identifying use cases or change requests where a consultant is required.

Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales.

Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalystSystem integrationsAPIsSaaS productsEllucian BannerEllucian ColleaguePeopleSoft Campus SolutionsSalesforceSalesforce with EDAWorkdayAgile methodologiesRequirements writingUser storiesProject deliveryXMLJSON

Required

University degree or College diploma in Business Administration, Computer Science and/or relevant work experience

3 - 5 years experience of working as a Business Analyst, ideally on enterprise software implementation and system integration projects for a SaaS product in a B2B environment

Experience working with any of the following third-party products as a subject matter expert or a technical integration consultant: Ellucian Banner, Ellucian Colleague, PeopleSoft Campus Solutions, Salesforce, Salesforce with EDA, Workday

Advanced technical abilities in working with APIs and the technologies used (I.e. XML, JSON)

Knowledge or exposure to Agile (Scrum) methodologies and experience writing requirements and user stories

Strong analytical and problem-solving skills, with the ability to think critically and strategically

Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels

Proven track record of successfully delivering complex projects on time and within budget