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Company

Oddball · 5 hours ago

Business Analyst

United States

Full-time

Remote

Mid Level

$90K/yr - $120K/yr

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Computer Vision

Growth Opportunities

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Working closely with our engineering and product development teams by facilitating positive inbound and outbound communications with our customers along with related technical support activities.

You will work on a variety of items such as incoming customer requests for information or assistance, outgoing communication to prospective customers to offer insight and education about our platform and technical tasks to configure setup for customers.

Create training materials, both for end users and the helpdesk staff, to provide a deeper understanding of the system's features and functionality.

Experience developing a self-service knowledge base on SharePoint that includes step-by-step guides, FAQs, and video tutorials to help users troubleshoot common issues.

Experience with collaboration tools such as Confluence and SharePoint.

Ability to think strategically and frame problems in clear approachable language and writing, directed at both technical and non-technical audiences.

Effectively liaison between users and engineering.

Experience writing onboarding materials, SOPs, etc.

A consultant mindset that keeps the needs of the client and users at the forefront of all decisions.

Experience working in Agile development environments.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer support experienceTechnical communicationSharePointConfluenceAgile developmentTraining material creationSelf-service knowledge baseOnboarding materials writingSOPs writingConsultant mindset

Required

Experience working within a customer support environment in a technical role, fielding and responding to technical and non-technical issues

Create training materials, both for end users and the helpdesk staff, to provide a deeper understanding of the system's features and functionality

Experience developing a self-service knowledge base on SharePoint that includes step-by-step guides, FAQs, and video tutorials to help users troubleshoot common issues

Experience with collaboration tools such as Confluence and SharePoint

Ability to think strategically and frame problems in clear approachable language and writing, directed at both technical and non-technical audiences

Effectively liaison between users and engineering

Experience writing onboarding materials, SOPs, etc.

A consultant mindset that keeps the needs of the client and users at the forefront of all decisions

Experience working in Agile development environments

Must be a US Citizen and able to work domestically

Must be able to attain low-level security clearance

Bachelor’s Degree