Shepard · 2 weeks ago
Business Analyst
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Responsibilities
Collaborate with business groups to gather information from stakeholders, cross-functional teams, and subject matter experts (SMEs) to analyze business needs and document requirements to support the design.
Drive and create new or updated process flows for efficiency and simplify the steps
Create user stories for tactical execution and backlog grooming.
Facilitate group meetings, including leading UAT and testing the complete solution
Act as a key player in agile process management, participating in grooming sessions, analyzing, scoping, and accepting user stories
Lead and manage small to medium projects for a few business units
Collaborate with business groups, facilitating group meetings
Communicate the strategy for the business group and enterprise-wide.
Identify solutions to automate processes and eliminate friction for a business unit
Functionally focused; outline and update process flows for small to medium projects to gain efficiency
Is process driven and simplifies the steps
Qualification
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Required
Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
Ability to perform as a responsible ESOP owner making daily decisions to benefit the client and the Company.
Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program
3+ years of experience as a Business Analyst, preferably with a trade show general contractor
Excellent interpersonal and communication skills
Strong analytical and problem-solving skills
Project management skills
Strong executive presence and ability to successfully communicate and drive projects with cross-functional teams
Ability to proactively drive business with innovative and future-forward thinking
Ability to lead and influence cross-functional teams
Bachelor's degree in computer science, business, finance, statistics, or a related field; relevant experience may be substituted for formal education
Salesforce experience (Sales Cloud, Service Cloud, Certinia/Financial Force, Commerce Cloud) required
Preferred
Certification in Business Analysis (e.g., CBAP) will be a plus
Company
Shepard
Shepard’s business is built on a foundation of customer service with a uniting interest in creating successful, innovative and ultimately impactful face-to-face experiences.