Sleek Consulting LLC · 1 day ago
Business Analyst
United States
Contract
Remote
Entry, Mid Level
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Responsibilities
Deliver QSS Training and Workshops : Conduct training sessions and workshops on QSS to ensure customers are equipped to use Sleek’s solutions effectively. Solicit configuration ideas as needed.
Requirement Gathering & Specifications : Partner with customers to identify and document configuration requirements. Develop precise specifications to guide customizations and process improvements.
Process Analysis and Optimization : Evaluate and improve customer processes, recommending modifications and automation opportunities to streamline operations and improve efficiency. Create and validate reports to support data-driven decisions and processes.
Customer Relationship Management: Build and maintain strong relationships with client stakeholders to ensure engagement and satisfaction. Serve as the primary point of contact throughout the implementation and training phases, addressing client inquiries and providing regular updates.
Continuous Learning and Knowledge Sharing : Develop and maintain training resources, guides, and knowledge-sharing tools for clients and internal teams. Stay updated on industry best practices and new Salesforce features, integrating insights to enhance Quick Start Suite delivery.
Ad Hoc Analysis : Conduct targeted analyses to troubleshoot and resolve specific operational issues or optimize current processes.
Qualification
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Required
Salesforce Admin Certification required
Proven experience translating complex needs into actionable solutions
Strong analytical and problem-solving skills, with an eye for detail
Ability to influence and drive change constructively
Skilled in workflow analysis and process documentation
Excellent written and verbal communication, able to distill complex ideas for various audiences
Team-oriented with a collaborative approach
Self-driven with strong organizational and time-management skills
Preferred
Experience in nonprofit or higher education sectors and Salesforce experience highly preferred
Nonprofit Cloud Consultant (NPSP) Certification, Education Cloud Consultant, or OmniStudio Consultant preferred
Company
Sleek Consulting LLC
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Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
