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Company

VertexOne · 3 hours ago

Business Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

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GovTechInformation Services

Growth Opportunities

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Responsibilities

Troubleshoot software issues and performs root cause analysis of software support issues

Communicate business rules and technical information to clients as needed

Analyze the business objectives of our clients and utilities by gathering information and creating business requirement documents

Partner with programmers and project team to review business requirement documents, communicate business objectives, and answer any questions on the business requirement documents

Work with team members and/or clients to triage issues

Assist CSM’s with transition of new clients on the platform post hyper-care

Perform user acceptance test and other functional tests to validate issue resolution

Research and update utilities market mandates and business rules

Understand and assist in the development of best practices for business procedures

Complete control file setup to meet business requirements

Provide industry and product knowledge to clients, implementation, and/or development project teams

Write user specifications for potential software modifications

Review user documentation for accuracy and functionality

Analyze and document workarounds to software issues

Participate in team discussions and issue resolution brainstorming

Participate in work product review sessions on behalf of the support organization and provide analytical feedback

Train and mentor new team members on all support work flows and processes

Provide updates to process improvement initiatives as issues are identified

Communicate areas for improvement, develop and implement solutions

Escalate and communicate issues to VertexOne Management or Clients as needed

Ensure issues are identified, updated, and resolved in a timely manner

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalysisMS SQLElectronic Data Interchange (EDI)Accounting knowledgeUtiliBill (Vxretail)VB.netNet developmentDatabase principlesMeter to cash processesAMI meters knowledgeConflict management skills

Required

3 to 4 years' Business Analysis experience

Strong analytical, design, reasoning and problem-solving skills is a plus

Knowledge of Electronic Data Interchange (EDI) is a plus

Will support the FICA sector of the company, so accounting knowledge is ideal

Strong functional experience utilizing MS SQL

Proficient in MS, Excel, Word, Visio

VB.net or .Net development a plus

Knowledge of UtiliBill (Vxretail) is a plus

Exceptional customer service approach with internal and external customers

Strong relationship management skills

Excellent organizational skills; ability to manage multiple responsibilities, while effectively focusing on priority issues

Ability to apply business process knowledge to software product concepts

Understanding of database principles and control files

Ability to communicate and enforce standards

Ability to meet deadlines and team goals

Ability to work with minimal supervision

Excellent understanding of meter to cash processes for utilities and suppliers

Knowledge of AMI meters and cash processing

Ability to work cooperatively in a group environment to achieve common goals; ability to build and maintain effective working relationships; effective conflict management skills

Strong communication skills (written, reading comprehension, listening, verbal)

Flexible, team player approach to work

Ability to build and maintain effective working relationships